000			00377nam a2200145Ia 4500
003			LIB
008			220901s2016 xx 000 0 eng d
082			_a658.4058 ZEI
100			_aZeithml, Valarie A.
245		0	_aServices Marketing: Integrating Customer Focus Across the Firm
260			_bMGH _c2016 _aDelhi
300			_a711
650			_aService Marketing
942			_2ddc _cBK
999			_c4192 _d4192