000 00359nam a2200145Ia 4500
003 LIB
008 220901s2014 xx 000 0 eng d
082 _a658.4058 JAU
100 _aJauhari, Vinnie
245 0 _aServices Marketing, Operations and Management
260 _bOUP
_c2014
_aDelhi
300 _a584
650 _aService Marketing
942 _2ddc
_cBK
_03
999 _c4216
_d4216