000			00347nam a2200145Ia 4500
003			LIB
008			220901s2007 xx 000 0 eng d
082			_a658.4058 GLY
100			_aGlynn, William J.
245		0	_aUnderstanding services management
260			_bPHI _c2007 _aDelhi
300			_a485
650			_aService Management
942			_2ddc _cBK
999			_c5226 _d5226