000			00366nam a2200145Ia 4500
003			LIB
008			220901s2006 xx 000 0 eng d
082			_a658.4058 GLY
100			_aGlynn, William J.; Barnes, James G.
245		0	_aUnderstanding services management
260			_b PHI _c2006 _aDelhi
300			_a485
650			_aService Management
942			_2ddc _cBK
999			_c5227 _d5227