000 00382nam a2200145Ia 4500
003 LIB
008 220901s2011 xx 000 0 eng d
082 _a658.4058 KAP
100 _aKapoor, Ramneek; Paul, Justin; Halder, Biplab
245 0 _aServices marketing: Concepts and practice
260 _bDelhi: TMH
_c2011
300 _a432
650 _aService Marketing
942 _2ddc
_cBK
999 _c6462
_d6462