000 00350nam a2200145Ia 4500
003 LIB
008 220901s2002 xx 000 0 eng d
082 _a658.4058 KUR
100 _aKurtz, David L.; Clow, Kenneth E.
245 0 _aServices marketing
260 _bJohn Wiley
_c2002
300 _a570
650 _aService Marketing
942 _2ddc
_cBK
_09
999 _c6983
_d6983